FREQUENTLY ASKED QUESTIONS
1. How does your website differ from most of the ones I see on Google, Yahoo and other search engines?
Answer: Most of the websites that come up on the internet are lead generation sites. What this means is they get your information and sell it to many companies that are willing to pay them for that information. What this means to you is that you will get barraged by many companies that offer you moving services at ridiculous prices. Unfortunately, many of these companies are what we call "Rogue Movers." These are companies that give "lowball" prices only to jack your price up and hold your goods hostage until you pay them. Most of these companies are not licensed.
Premier Van Lines is a real moving company with our Headquarters in Mesa, Arizona and our military moving division in San Diego, California. We are fully licensed by the Federal Maritime Commission and the US Department of Transportation. We have a network of licensed and bonded local moving companies/agents throughout the United States and all of Puerto Rico. We do hundreds of moves in and out of Puerto Rico for people like you and the US Military. We provide you all the information you need to make an informed decision on your move. We are committed to providing you the best service possible at a fair price.
2. Do you include packing of my boxes?
Answer: In our full service prices, we include all the services needed to move you to Puerto Rico. It includes packing of all boxes, loading of the containers, shipping to Puerto Rico, delivery inside your residence, set up of all items that we disassemble and unpacking of boxes as requested.
3. Do I need to pay a deposit?
Answer: Absolutely not. You should never have to pay a deposit to arrange your move with any mover. Asking for a deposit is a classic "Rogue Mover" practice. Since they are not a real mover, they take your money and never deliver as promised.
4. When do I pay for my move?
Answer: Premier Van Lines requires payment once your shipment has been picked up by our local agent and properly weighed. Once we have the shipment weighed and have determined the final charges we will email you an invoice. We accept all major credit cards or you can overnight a cashiers check to our headquarters or deliver the cashiers check to our local agent. Once payment is made your shipment will be on its' way to Puerto Rico.
5. How long does it take to get my things to Puerto Rico?
Answer: Transit time to Puerto Rico varies depending on where you live. From the east coast it takes an average of 4 to 6 weeks. From the west coast it takes 2 to 4 weeks. Once your shipment is loaded on the steamship we will notify you of the scheduled arrival date in Puerto Rico. We will then arrange, with our agent in Puerto Rico, a preferred delivery date based on your location. We cannot provide a guaranteed delivery date due to the variables that are placed on us by the ocean carriers. We do everything we can to get your shipment delivered to your schedule.
6. Do you deliver my things into my residence?
Answer: Our full service pricing includes delivery into your residence. Our base price includes delivery to the ground floor entrance. Once inside the residence there is no extra charge for second floors or basements (except for pianos). If you move into a residence or apartment where there are more than 7 steps outside the residence, elevator or excess distance over 75 feet , there may be an extra charge. Our Puerto Rico Move Coordinator can explain this to you. Caution: We see that many of the internet movers do not include delivery into your residence.
7. If I choose the do-it-yourself option and when I arrive in Puerto Rico, can I change my mind and pay to have my things delivered to my residence?
Answer: Yes, but there will be an additional charge for this service. The rate will be determined by our local agent in Puerto Rico. The charge for this will vary depending on your final delivery address.
8. Can my car be shipped in the same container with my household goods?
Answer: Yes and No. If you choose to put your vehicle into a container with your household goods the ocean carriers, Matson and Horizon, will charge the full amount of shipping the car in addition to the rate for the container. You will pay twice for the vehicle. Note that you must have a vehicle release from the ocean carrier to register your vehicle in Puerto Rico. Caution: Do not attempt to load your vehicle without our knowledge. You could be penalized for this.
9. Can you provide storage of my belongings?
Answer: Yes. Storage can be provided by our origin agent who picks your shipment up or we can store it in Puerto Rico at our agent there. Storage is an additional cost and must be quoted on an individual shipment basis.
10. I am moving from a dry climate to Puerto Rico. How will this affect my furniture?
Answer: This is a good question. Wood furniture is very porous. If you are moving from a dry climate such as Arizona, Utah, Nevada and similar climates, your furniture is probably absent of moisture. Once your furniture arrives in Puerto Rico, it will absorb moisture due to the humidity in Puerto Rico. It may cause some of your furniture to expand causing it to warp or crack. This is something that insurance will not cover due to the inherent nature of this problem.
If you have any other questions, call one of our Puerto Rico Relocation Specialists at 1.877.784.2111.